Welcome to Denim Dreams Store’s FAQ page, where we aim to answer your questions about our timeless British fashion collection. Should you require further assistance, our style advisors are always delighted to help at [email protected].

Product Questions

What types of clothing does Denim Dreams Store specialise in?
We curate a distinguished collection of British heritage fashion including:
  • Classic tweed separates and waistcoats
  • Sumptuous silk dresses and printed pieces
  • Premium denim and cord trousers
  • Luxurious leather and suede outerwear
  • Warm flannel and fleece garments
  • Elegant evening wear
  • Versatile knitted collections
Each piece reflects our commitment to timeless style and quality craftsmanship.
How should I care for my Denim Dreams garments?
We recommend following the care instructions specific to each fabric:
  • Tweed & Wool: Dry clean or hand wash in cool water
  • Silk: Hand wash with mild detergent or professional cleaning
  • Leather/Suede: Use specialised cleaning products
  • Denim: Wash inside out in cool water to preserve colour
For specific care questions about your purchase, please consult the garment’s care label or contact our style advisors.

Ordering & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience. All transactions are securely processed.
How can I track my order?
Once your order has been dispatched from our Salisbury boutique, you’ll receive a shipping confirmation email containing your tracking details. You may use this to follow your parcel’s journey to your doorstep.
Can I modify or cancel my order after placing it?
As we process orders quickly (within 1-2 business days), modifications or cancellations may not always be possible. Please contact us immediately at [email protected] if you need to make changes, and we’ll do our best to assist.

Delivery Information

Where do you deliver?
We’re proud to ship our British fashion worldwide, with the exception of certain Asian countries and remote locations. If you’re unsure about delivery to your region, our style advisors would be pleased to clarify.
What are my delivery options?
We offer two delivery services:
  • Standard Shipping (£12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 days with full tracking. Ideal for time-sensitive purchases like our evening wear.
  • Free Standard Shipping: For orders over £50, processed in 1-2 days, delivered via EMS in 15-25 days with tracking available. Perfect for building your capsule wardrobe.
How are items packaged?
Each garment is carefully folded with acid-free tissue paper and packaged with the same attention to detail we employ in our physical store. Your order will arrive beautifully presented, ready to join your wardrobe.

Returns & Exchanges

What is your returns policy?
We offer a 15-day return window from the date of delivery. To ensure complete satisfaction, we recommend trying our versatile pieces (like waistcoats or tweed separates) with different outfits from your existing wardrobe before considering a return.
How do I return an item?
Our online returns process is simple and straightforward:
  1. Contact us within 15 days of receiving your order
  2. We’ll provide return instructions
  3. Pack the unused item with original tags in its original packaging
  4. Send back to our Salisbury boutique
Refunds are processed within 5 business days of receipt.
Can I exchange an item for a different size or colour?
We currently process exchanges by refunding the original purchase and creating a new order for the desired item. This ensures you can select alternative options while maintaining our efficient service standards.

Additional Queries

How can I contact customer service?
Our dedicated team is available via email at [email protected] to assist with any questions about our cord trousers, quilted jackets, or any other items from our collection.
Do you offer gift wrapping?
All orders receive our signature packaging with acid-free tissue, making them gift-ready. For special occasion purchases like our evening wear or leather accessories, please include any gift message requests in the order notes.

We hope this information helps you navigate your Denim Dreams experience. For any questions not covered here, please don’t hesitate to reach out to our customer service team. We’re committed to making your experience as effortless as slipping into your favourite pair of well-worn denim.

Warm regards,
The Denim Dreams Team