At Denim Dreams Store, we take as much care with your satisfaction as we do with our British heritage craftsmanship. Should any item from our collections – whether it be our fine tweed, delicate silk prints, or premium denim – not meet your expectations, we offer a refined returns service befitting our brand.

Our Returns Policy

We gladly accept returns of unworn, unwashed items with original tags attached within 15 days of delivery. Please note:

  • Items must be returned in their original packaging
  • We cannot accept returns on final sale items or personalized/custom orders
  • Certain delicate fabrics (silk, leather, and sheepskin) must show no signs of wear or damage
Please Note: Due to the intimate nature of certain garments, we cannot accept returns on evening wear, waistcoats & gilets, or any leather/suede items that show signs of having been worn.

How to Return an Item

Our returns process is as straightforward as the clean lines of our best-selling dresses:

  1. Initiate Your Return: Email our customer service team at [email protected] with your order number and details of the item(s) you wish to return. Use our template below for convenience.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and protective coverings.
  4. Ship Your Return: Send the package to our Salisbury atelier using a trackable shipping method. We recommend insuring your return.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where we’ve sent the wrong item or there’s a quality issue. We offer two return shipping options:

  • Standard Return: £8.95 via Royal Mail tracked service (3-5 business days to reach us)
  • Express Return: £14.95 via DHL (1-2 business days to reach us)

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Please allow 3-10 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping fees are non-refundable

Exchanges

We’re pleased to offer exchanges for size or color when available in our current stock. The process mirrors our returns procedure, with these additional notes:

  • Please specify your desired exchange item in your initial email
  • We’ll cover one-way shipping for exchanges (you ship the original item back to us, we ship the new item to you)
  • If the exchange item is of higher value, we’ll invoice you for the difference

Return Request Template

For your convenience, here’s a template to use when requesting a return:

Subject: Return Request for Order #[Your Order Number] Dear Denim Dreams Customer Service, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Item Name: [Product Name] – SKU/Item Number: [If available] – Reason for Return: [Please specify: Wrong Size, Changed Mind, Defective, etc.] [For exchanges, please add:] I would like to exchange this for: – Preferred Replacement Item: [Product Name] – Size/Color: [If applicable] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Our Returns Address

All returns should be sent to:

Denim Dreams Store Returns
33 Wilton Rd
Salisbury, GB SP5N 6ZH
United Kingdom

Should you have any questions about our returns policy, our style advisors are available to assist at [email protected]. We aim to respond to all enquiries within 24 hours during our business hours (Monday-Friday, 9am-5pm GMT).

Thank you for choosing Denim Dreams Store, where British heritage meets contemporary style.