Welcome to Denim Dreams Store, where British heritage craftsmanship meets contemporary style. These Terms and Conditions outline the agreement between you (the “Customer”) and Denim Dreams Store (“we”, “us”, or “our”) regarding your use of our website (www.denimglam.com) and purchases of our premium garments.

By accessing our website or placing an order, you agree to be bound by these terms. We invite you to read them carefully before proceeding.

1. Website Use & Intellectual Property

1.1 Access & Eligibility

Our website is intended for customers aged 18 years or older who reside in our shipping territories (excluding certain Asian countries and remote areas). By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, product designs, and imagery, is the exclusive property of Denim Dreams Store and protected by British and international copyright laws. Our distinctive tweed patterns, denim washes, and silk prints are hallmarks of our brand identity.

You may not reproduce, distribute, or create derivative works from any content without our express written permission. This includes but is not limited to:

  • Copying product descriptions for commercial use
  • Using our imagery on third-party platforms
  • Replicating our distinctive fabric patterns

2. Product Information

2.1 Product Descriptions

We take meticulous care in crafting our premium denim, delicate silks, fine tweeds, and other heritage fabrics. While we strive for accuracy in product descriptions regarding:

  • Fabric composition (e.g., 100% Scottish tweed, Italian silk)
  • Colour representation (noting that monitor displays may vary)
  • Size specifications (with detailed measurement guides)

we cannot guarantee absolute perfection in handcrafted items. Minor variations in stitching or natural fabric characteristics are inherent to our artisanal production methods.

2.2 Product Availability

Our collections—from cord waistcoats to silk evening wear—are often produced in limited quantities. Items in your cart are not reserved until payment is completed. We reserve the right to discontinue any product without notice.

3. Orders & Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

3.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices due to:

  • Material cost fluctuations (particularly for premium fabrics like leather and sheepskin)
  • Currency exchange variations
  • Typographical errors (which we will correct promptly)

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at time of order. For security, we never store complete payment details on our servers.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and UK public holidays). During peak seasons or for made-to-order items (specified in product details), additional processing time may be required.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods for our global clientele (excluding certain regions):

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Delivery times are estimates and may be affected by customs procedures in your country.

4.2 Customs & Import Duties

International customers are responsible for all customs charges, import duties, and taxes. These are not included in our prices or shipping costs. We cannot predict these fees—please consult your local customs office.

4.3 Delivery Issues

You must inspect deliveries immediately. Report any shipping damage within 48 hours to [email protected] with photographic evidence.

5. Returns & Exchanges

5.1 Returns Policy

We accept returns of unworn, unwashed items with original tags attached within 15 days of delivery. To qualify:

  • Items must be in original packaging with all protective coverings
  • Delicate fabrics (silk, leather, sheepskin) must show no wear or damage

5.2 Non-Returnable Items

Due to their nature, we cannot accept returns on:

  • Final sale items (clearly marked)
  • Personalized/custom orders
  • Evening wear
  • Waistcoats & gilets
  • Leather/suede items showing signs of wear

5.3 Return Process

Follow these steps for returns:

  1. Email [email protected] with order details
  2. Await our RMA number and instructions (within 2 business days)
  3. Ship items to our Salisbury atelier using a trackable method

Return shipping costs are your responsibility unless we sent wrong/defective items.

5.4 Refunds

Refunds are processed within 5 business days of receiving your return. Note:

  • Original shipping fees are non-refundable
  • Refunds are issued to your original payment method
  • Allow 3-10 business days for funds to appear in your account

5.5 Exchanges

We offer size/colour exchanges when stock permits:

  • Specify desired exchange in your initial email
  • We cover one-way shipping for exchanges
  • Price differences will be invoiced or refunded

6. Customer Responsibilities

6.1 Accurate Information

You must provide complete, accurate:

  • Shipping/billing addresses
  • Contact details
  • Payment information

We’re not responsible for delays/costs caused by incorrect information.

6.2 Product Care

Our premium fabrics require proper care:

  • Follow garment care labels meticulously
  • Specialist cleaning is recommended for leather, suede, and silk items
  • Improper care voids any quality guarantees

7. Liability Limitations

7.1 General Limitations

To the extent permitted by law, Denim Dreams Store shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or data
  • Damages exceeding the purchase price of the item(s) in question

7.2 Force Majeure

We’re not responsible for delays caused by events beyond our reasonable control, including:

  • Natural disasters affecting our wool suppliers
  • Transportation disruptions
  • Labour disputes at our artisan workshops
  • Government restrictions

8. Privacy & Data Protection

Your privacy is as important to us as the craftsmanship in our garments. Our Privacy Policy details how we collect, use, and protect your personal information in compliance with UK GDPR regulations.

9. Governing Law

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Policy Changes

We may update these Terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

Contact Us

For questions regarding these Terms or our heritage-inspired collections:

Denim Dreams Store
33 Wilton Road
Salisbury, GB SP5N 6ZH
United Kingdom
Email: [email protected]

Our style advisors are available Monday-Friday, 9am-5pm GMT.